Please use the form below to submit a support request if you have any queries or remarks about our products or services. During weekday business hours, a member of our customer service team will get in touch with you as soon as possible.
The most frequently asked questions can also be answered by looking through the sections below and our delivery tracking page. Please visit our About Us page for details about our business and our products.
More specific information can be found on our Payments page.
PAYMENT METHODS WE ACCEPT
OUR DISCOUNT PROGRAM
PAYMENT INSTRUCTIONS
We will send you an email with payment instructions after you place your order. Once we have confirmed your payment, we will deliver your order in less than 24 hours.
PAYMENT VERIFICATION
Within two working days, we usually validate and clear your payment. Follow the progress of your payment authorisation here.
WHEN WILL YOUR DELIVERY ARRIVE?
Australia deliveries
Expect 10 to 15 days delivery to Australian metro areas and other regional cities and their suburbs:
Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth, Gold Coast, Tweed Heads, Newcastle, Maitland, Sunshine Coast, Wollongong, Geelong, Hobart, Toowoomba, Ballarat, Bendigo, Albury, Wodonga, Coffs Harbour, Wagga Wagga, Mildura, Wentworth, and Shepparton Mooroopna.
Expect 12 to 17 days for delivery to regional cities and remote areas:
Cairns, Darwin, and Townsville
Expect 12 to 20 days for delivery to remote areas.
NT, QLD, WA, SA, and TAS.